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UK Delivery Now £3 | Free Delivery Over £50

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Delivery & Returns

DELIVERY

We aim to despatch orders received Monday to Friday before 1pm on the same day.

For the UK we offer two delivery services:

1. Standard Delivery

  • Dispatched by Royal Mail which has a target delivery of next working day - this does not apply to the Scottish Highlands and Islands
  • More than 95% of UK orders sent Royal Mail are delivered on the next working day
  • Free standard delivery is offered for orders over £50 including VAT

2.  Premium Delivery

  • Dispatched by DPD which has a target delivery of next working day - this does not apply to the Scottish Highlands and Islands 
  • Signature is required unless DPD is notified by the customer
  • Free premium delivery is offered for orders over £50 including VAT

 

RETURNS

We know that you will be pleased with your purchases from Xpres Craft. However, there may be occasions when you will need to return items to us. Please note that we cannot accept returns that are not accompanied by a copy of our 'Returns Authorisation Note' - which you should receive via email once your return is processed. Please refer to our Terms & Conditions for full details regarding our returns policy.

Items Damaged In Transit

If any items were damaged in transit, your rights will be affected unless you report it to us within 48 hours. If the items are visibly damaged on receipt, you should sign the carrier's delivery note accordingly.

Subject to our Terms & Conditions, once the damaged goods are received back at our distribution centre, we'll issue a replacement or credit note and full refund to you via your original payment method and reimburse your reasonable return carriage costs.

If immediate replacements are required we will invoice you for these goods.

 

Faulty Items

Please refer to paragraph 8 of our Terms & Conditions for full details. Items returned under warranty should be received in their original packaging complete with all accessories and documentation. Once we have verified the fault, we'll issue a replacement or credit note and full refund to you via your original payment method and reimburse your reasonable return carriage costs.

We test returned items, and if a returned item is found not to be faulty by our technicians we will return the item to you. In this instance you will be liable for the return carriage.

If immediate replacements are required we will invoice you for these goods.

 

Changed Your Mind?

If, for any reason, you are not entirely satisfied with your purchase, you can choose to exchange for an alternative item or receive a refund less the cost of delivery. Unless faulty, we ask that you return the goods unused and with the original packaging intact within 30 days of purchase to the address below. You can return part of an order (if you have used some items) and we will refund the value of the unused items.

Please contact us before returning any goods and ensure that you enclose your order details with the return goods. Items returned outside the 30 day cooling off periods will only be refunded if the return has been authorised by our customer service team. Please note that your statutory rights are not affected.

Xpres Craft
Oakridge Park
Trent Lane
Castle Donington
DE74 2PY
UK

Please note that we are not responsible for return postage unless in exceptional circumstance that an item is faulty or has been mis-described. In this case, you will need to cover the cost of return and we will refund it after the item has been inspected.  When you return goods, please retain proof of posting from your shipper. Without this we cannot be responsible for any items that fail to reach us.

We aim to process all returns within 48 hours of reaching us and will email or write to confirm when this has been done. Sometimes the limitations of the banking system mean that the refund may take a further few days to show up on your bank statement.

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Hello Xpres Crafters!